All orders placed before 1 pm Mon-Fri are delivered the next working day. Orders placed after 1 pm Mon-Fri or on weekends are delivered within two working days. Shipping costs are included in the product pricing.
We currently only deliver to the UK mainland, excluding BFPO addresses. We cannot deliver to P.O. boxes.
Working days are Monday to Friday, except for bank holidays.
If you wish to cancel or return your order, please contact our customer service at firstname.lastname@example.org. Products need to be returned unused and undamaged in their original packaging within 14 days. In most cases, we will refund you for the cost of the item, but are unable to refund shipping or return costs. Thus, a shipping fee will be deducted from your refund.
Every care is taken to ensure your order arrives in perfect condition. In the rare case your order arrives damaged, faulty or you received the wrong item, please contact our customer service at email@example.com. If we can confirm the product you received is faulty, damaged or incorrect, we will process a full refund for you, and arrange for a return or replacement.